R. Bryan Thomas

Certifications:

Comptia (ID# COMP001005367123):

  • A+
 
  • Network+
 

Microsoft (ID# 3766654):

  • MCDST (Desktop Support Technician)

 

Career Highlights:

Bluehost, Inc.

Orem, UT

Level One Technical Support Engineer

December 2006 — Present

  • Solved technical problems and questions via phone, email and chat.
  • Concisely explained ongoing issues and server/desktop technologies.
  • Specializing in email, DNS, and FTP support.

 

Roll International

Los Angeles, CA

Online Marketing Programmer

December 2004 — December 2005

 

Frequency Design & Hosting

Los Angeles, CA

Systems & Web Administrator

November 1999 — March 2005

  • Built / Rebuilt / Upgraded servers and workstations.
  • Administered IIS 5 as the web server.
  • User, printer, server, and domain management.
  • Custom built and configured Linux router/firewall with NAT translation.

 

Rancho Santiago Community College

Santa Ana, CA

Computer Technician & Systems Administrator

October 1998 — May 2000

  • Built / Rebuilt / Upgraded over 500 servers and workstations.
  • Supported 2000+ users on 500+ workstations. 
  • Answered emails, resolved trouble tickets, and helped client solve problems. 
  • Integrated Windows, NetWare, and Macintosh operating systems into a single network. 
  • Used NTFS partitions, policies, and permissions to secure workstations and servers. 
  • Performed backups, drive images, and remote installations. 
  • Used RAID, server clustering, and redundant power supplies for fault tolerance.

 

Freelance / Consulting

 

Web Programmer, System Builder, Problem Solver

October 1996 — Present

  • Lead front end programmer for various web sites.
  • Installation and upgrading services.
  • Custom built 100+ high performance computers.
  • Repaired computers damaged by virus, trojan, and spyware.
  • Custom configured Linux and Unix as a router / firewall / server.