R. Bryan Thomas |
Certifications: |
Comptia (ID# COMP001005367123):
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Microsoft (ID# 3766654):
- MCDST (Desktop Support Technician)
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Career Highlights: |
Bluehost, Inc. |
Orem, UT |
Level One Technical Support Engineer |
December 2006 — Present |
- Solved technical problems and questions via phone, email and chat.
- Concisely explained ongoing issues and server/desktop technologies.
- Specializing in email, DNS, and FTP support.
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Roll International |
Los Angeles, CA |
Online Marketing Programmer |
December 2004 — December 2005 |
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Frequency Design & Hosting |
Los Angeles, CA |
Systems & Web Administrator |
November 1999 — March 2005 |
- Built / Rebuilt / Upgraded servers and workstations.
- Administered IIS 5 as the web server.
- User, printer, server, and domain management.
- Custom built and configured Linux router/firewall with NAT translation.
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Rancho Santiago Community College |
Santa Ana, CA |
Computer Technician & Systems Administrator |
October 1998 — May 2000 |
- Built / Rebuilt / Upgraded over 500 servers and workstations.
- Supported 2000+ users on 500+ workstations.
- Answered emails, resolved trouble tickets, and helped client solve problems.
- Integrated Windows, NetWare, and Macintosh operating systems into a single network.
- Used NTFS partitions, policies, and permissions to secure workstations and servers.
- Performed backups, drive images, and remote installations.
- Used RAID, server clustering, and redundant power supplies for fault tolerance.
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Freelance / Consulting |
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Web Programmer, System Builder, Problem Solver |
October 1996 — Present |
- Lead front end programmer for various web sites.
- Installation and upgrading services.
- Custom built 100+ high performance computers.
- Repaired computers damaged by virus, trojan, and spyware.
- Custom configured Linux and Unix as a router / firewall / server.
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